UK Shipping
All UK orders are now sent via Royal Mail Tracked 48 service. Delivery for this service is advertised by Royal Mail as being approximately 2 working days. If you require a faster service, you can choose to upgrade at the check out to Tracked 24 (delivered in 1 working day). Both services will have a tracking numbers that allow you to see each step of the shipping process as your order makes its way through the Royal Mail network.
International Shipping
We highly recommend that our international customers continue to choose a tracked shipping service when placing their order, however we do recognise that this is often a big cost and so we now offer a more budget friendly economy shipping service. This is a non tracked service. By choosing this as your shipping method, you the customer understand and accept that under no circumstance will a refund or replacement be offered in the event of loss, damage or delay. For more information, please see our latest updates page.
International orders sent via a tracked service aim to deliver in 5-10 working days. Wherever possible, this will be tracked and signed for service, allowing you to follow the progress of your parcel.
Please note that ALL orders are still subject to delay, regardless of location or shipping method. Although incredibly frustrating for us as well as you, this is unfortunately something that's completely out of our control and can occur without prior notice. In the unlikely event that your order is lost or significantly delayed, you may be entitled to a partial refund or replacement. These will be considered on a case to case basis and is at the discretion of Lana’s Basket.
For more information on processing, shipping and delivery, please take a look at our FAQ page.